Opportunity for promotion and growth within the company. Work in both teams and individually to help provide feedback to management - we want to improve for you!Īttend paid, on-going professional development and training with others who hold the same position Increase brand awareness for our clients (AT&T, Apple, Samsung, Direct TV, etc.) Help provide customers with promotions and solve customer issues (resources are given to help) This specific position includes the followingĭetermine which product or service best fits the customer’s needs While a background in a customer-facing role is desired, any and all experience is considered because of our extensive, paid training. The well-being of our employees comes first, and as a team we hold the responsibility of setting new hires up for success! Our positions are going to be heavily customer service and retail sales, but come with opportunities for leadership development during which you can help train other employees. We are a company with a welcoming environment that offers (and encourages) both personal and professional growth. All of our clients, including AT&T, fall within mobility and technology - a field that has quickly become a basic necessity and is ever growing! As an AT&T Authorized Dealer, our job is to help gain our clients exposure on a local level and be the friendly face behind their product in retail settings. If you'd like tech support help from Tom's Guide, head to the Tom's Guide Forums for the latest tips from our resident experts and fellow members.Entry-Level Retail Customer Service - AT&T Mobility 6148 Lee Highway Suite 333 Chattanooga, TN 37412Ĭurrently looking to expand, Tri-State Marketing is one of the fastest growing outsourced marketing firms in the area. Press zero to put a stop to that and get connected with an actual person. The automated system will start talking again. I'm just trying to get you to a human operator.)ģ. When the automated system starts asking you questions, just say "I don't have one." (One what? I don't know, either. Wait patiently while the automated system asks you if you prefer to speak Spanish on this call.ģ. Call T-Mobile's customer support line at 1-87.Ģ. Again, this is how Sprint guarantees that it's talking to an actual subscriber. Here's the part where Sprint will ask for the phone number associated with your Sprint account. (Pressing 1 takes you to sales at this stage.)ĥ. Assuming you're calling for customer support, press 2. The automated system will begin to recite menu items. Press 2 (unless you do want the call to proceed in Spanish, in which case you'd press 8).ģ. You'll be asked if you want to conduct the call in Spanish. No matter how many times you mash zero, the sales pitch will continue, so you’ll just have to sit through it.Ģ. As of this writing, Sprint greets you with a promotion for the newly launched Galaxy S9. Call Sprint's customer service number at 1-86. After all that, you'll finally get through to a human operator. The automated system will ask what service you're calling about. You'll be asked if you're calling from the phone number associated with your account. (Don't try to jump the gun on AT&T by pressing zero the moment the automated message starts playing that robot keeps talking until it says what it's planning to say.)ģ. When the automated system alerts you that your call may be recorded, press zero. "But what about my needs?" We've got you covered there, too. "That's great for Verizon subscribers," customers of other major wireless carriers may be muttering. But it's a decent security measure, and even with that step, it took me only 45 seconds to go from the start of the call to conversing with a helpful Verizon rep. MORE: Cellphone Carriers: Best and Worst Customer ServiceĬustomers who want to skip straight to the talk-to-a-person part of the proceedings may balk at having to enter an account PID. We will update this story if we get a definitive explanation. My best guess: I'm a postpaid customer, and our anonymous reader has a prepaid account. We’ve reached out to Verizon to figure out why the two of us had such different experiences. Our anonymous reader tried repeating my steps and not only heard a different set of menus from Verizon's automated system but also got hung up on. Or, at least, I found myself talking to an actual person. You'll soon find yourself talking to an actual human. (That's a four-digit number you set up on Verizon's website.) Enter it, and press #. At this point, the system will promise to connect you to an operator, but it will ask you to enter your account PID. The automated system will ask you to say why you're calling. When the automated system begins talking, press zero.ģ.
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